All shipping costs are determined by UPS standard rates. The number of delivery days is based on business days after the shipping day (not including holidays, Saturdays or Sundays). Keep in mind rush orders have a chance to be delayed by weather related or transportaion problems, which are not subject to freight returns or adjustments, American Balloon Factory is not responsible for any lost shipments. If a loss occurs, we will make every effort to get your order to you or resolved.
All returns must be authorized by American Balloon Factory Non-defective product returns may be subject to a 25% re-stocking fee. Defective products must be returned within 30 days of purchase at the customer's expense. Balloons that are punctured or cut will not be accepted. Products that have been abused or mis-used are not subject to return. If you did not receive merchandise you ordered, or received incorrect merchandise, please contact us within.48 hours of receipt. Your satisfaction is very important to us. Seasonal sales, specials and pre-inflated products are not returnable.
Liability Policy: Your sole and complete remedy against American Balloon Factory is limited to the return/replacement of said merchandise. You shall have no right against American Balloon Factory for incindental or consequential damage. We are not liable for any other damages or claims.
